Privacy Policy

Excel Leadership Pty Ltd (ABN: 644 756 258) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, store, secure, and manage your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the Privacy Act) and any other applicable laws and regulations.

What is Personal Information and Why Do We Collect It?

Personal information refers to information or an opinion that identifies an individual. This may include, but is not limited to, your name, email address, phone number, postal address, and other information that may identify you as an individual.

We collect personal information through various means, including:

Direct interactions (e.g., emails, phone calls, face-to-face meetings)
Our website (www.thecommunicationacademy.co, www.rhiannonbush.com, www.excelleadership.com.au)
Social media platforms
Publicly available sources
Cookies and web analytics tools

We collect your personal information primarily to provide our services, improve your experience, communicate effectively, and offer marketing and promotional materials. You may choose to unsubscribe from our marketing communications at any time by following the unsubscribe instructions or contacting us directly.

How We Use Your Personal Information

Your personal information is used for the primary purpose for which it was collected. We may also use it for secondary purposes closely related to the primary purpose where you would reasonably expect such use. For example, we may use your contact information to provide you with service updates, promotions, or industry insights.

Sensitive Information

Sensitive information refers to data that includes your racial or ethnic origin, political opinions, religious or philosophical beliefs, health information, or other highly personal data.

We will only use your sensitive information for:

The primary purpose for which it was obtained.
A directly related secondary purpose, with your consent or as required by law.

Third Parties

While we aim to collect personal information directly from you, we may also receive information from third parties in some circumstances. When this occurs, we will ensure you are informed about the collection and processing of your personal data.

We may disclose personal information to third parties in the following situations:

With your consent.
Where we are required or authorized by law.
To service providers who assist us in operating our business (e.g., IT support, marketing agencies).

Security of Personal Information

We take the security of your personal information seriously. We store personal data in a manner that protects it from misuse, loss, and unauthorized access or disclosure.

When your personal information is no longer needed for the purpose for which it was collected, we will securely destroy or de-identify it, in accordance with applicable laws. However, we may retain some personal information in our records for up to 7 years, as required for business and legal purposes.

Access to Your Personal Information

You have the right to request access to the personal information we hold about you and request updates or corrections where necessary. To request access, please contact us in writing using the details below.

Excel Leadership Pty Ltd will not charge you for access to your personal information but may charge an administrative fee for providing a copy of your data.

To ensure your privacy, we may request identification before processing your request.

Maintaining the Quality of Your Personal Information

We are committed to keeping your personal information accurate, up to date, and relevant. If any of your personal information changes or if you become aware that the information we hold is inaccurate, please inform us as soon as possible so that we can update our records.

Policy Updates

This Privacy Policy may change over time to reflect updates in our practices or legal requirements. Any changes will be posted on our website. We encourage you to review this policy periodically.

Complaints and Inquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us: